Here are answers to common questions, or feel free to reach out directly!
First, all builds include 30 days of free support to ensure your PC works perfectly. If you run into any issues, I’m just an email away! If it's been more than 30 days then send a message anyway--who knows, it might help.
Here's a quick overview of the process:
Nope! Our estimates include all applicable fees like shipping, taxes, and the motherboard. The price you see is the maximum you'll pay unless you request additional upgrades.
Because we're transparent and conscientious enough (or, we try our best to be!) not to charge too much for a skill that is not unique to us.
If you're considering building a PC yourself, we highly recommend it! Building and upgrading a computer is NOT that hard, I promise! Computer parts are much more resilient than they used to be. You got this! Just use pcpartpicker.com and give it a shot. If you run into trouble, send me an email.. I might have time to help ;).
Once payment is received, the vast majority of builds are completed and shipped within a week. Electronics lose value quickly, so we buy parts individually for each build to get the best deals. Any specials or deals WILL be passed down (you'll see our purchase price on the estimate). We'll keep you updated throughout the process.
Absolutely! Let us know your preferences. Once we review your build, we’ll confirm everything to make sure we understand what you're expecting.
Currently, we accept PayPal for security and convenience. They allow small businesses like ours to make and track invoices, and also offer strong consumer protections for yourself!
If you have submitted a build request, but have not paid yet, then no harm done. You could tell us that in email, or just don't respond to our messages..we'll get the picture.
We start builds as soon as is reasonable! This could be the day of payment, or a couple of days after. Officially we have to say that we DON'T OFFER REFUNDS at this time. But, we're not monsters..if there is any problem that makes you unhappy with our services then please let us know!
We ensure all parts are brand new and come with manufacturer warranties. While we don't offer our own warranty, we provide 30 days of free support to address any issues with your build.
If you encounter problems after your PC arrives, we’re here to help. Contact us, and we’ll work with you to resolve the issue as quickly as possible.